新闻报报看 | 最近，一家本地连锁咖啡店在店内张贴告示，宣布农历新年期间服务费将从10%调涨到15%，引发了消费者的不满。不少人质疑，咖啡店涨服务费的依据是什么…..（主播：林晓倩、洪欣仪）
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00:04Another week later, it's the Chinese New Year.
00:08Speaking of the holiday, every holiday becomes a holiday.
00:11It seems to have become a tradition in Malaysia.
00:14If you don't cook at home during the Chinese New Year,
00:16you have to go to the restaurant outside to eat.
00:18Will you be beheaded by the caterer?
00:21This has become a matter of great concern.
00:24Recently, a local chain coffee shop posted a notice in advance
00:29to announce that their service fees will increase from 10% to 15%
00:34during the lunar new year from the first day of the lunar new year to the second day of the lunar new year.
00:38This does not include 6% of the sales and service fee SST.
00:43As a result, it aroused the dissatisfaction of consumers.
00:46The increase in service fees of the chain coffee shop
00:49was questioned by many netizens after being taken pictures and uploaded to the Internet.
00:53What is the basis for the increase in service fees of the coffee shop?
00:57During the holiday, the number of customers has increased.
00:59Doesn't this mean that sales can be boosted and income can be increased?
01:03Why do you have to pay extra?
01:06Some netizens think that restaurants should absorb the cost of the holiday
01:10instead of transferring it to consumers.
01:12Some people even say that if you are really busy,
01:15it is better to choose to close temporarily.
01:18During the lunar new year,
01:21is it legal for restaurants to increase their prices or increase their service fees?
01:27A chain coffee shop posted a notice in advance
01:31to announce that their service fees will increase from 10% to 15%
01:35during the first and second days of the lunar new year.
01:37The Ministry of Commerce and Life Expenditure
01:39made it clear during an interview with China Daily
01:42that restaurants cannot increase their service fees during the lunar new year.
01:47The Ministry of Commerce and Life Expenditure reminds consumers
01:49that if you find a similar situation,
01:51you can report it through WhatsApp, official website, hotline, and mobile app.
01:57The Ministry of Commerce and Life Expenditure pointed out that
01:58according to the price control and anti-violence law,
02:01the increase in service fees during the public holiday must be based on a reasonable cost increase.
02:05Restaurants need to be more transparent in showing the standard of charge.
02:08Any non-reliable or exaggerated increase in service fees
02:12may be subject to legal sanctions.
02:14Consumers also have the right to refuse unreasonable charges.
02:19In response to the increase in service fees,
02:22China Daily also interviewed Vice President Lin Jianshou
02:24of the Malaysian Food and Entertainment Association.
02:27He said that during the lunar new year,
02:29the increase in service fees has become commonplace in China.
02:32However, business is difficult now.
02:35Many restaurants, especially restaurants,
02:37are more inclined to launch annual food packages
02:41to keep customers through a more efficient way.
02:44Lin Jianshou added that
02:45there are many tea restaurants that adjust the price during the lunar new year.
02:50Perhaps they have different cost considerations to adjust the price.
02:54But he believes that
02:55the legal awareness of new-generation restaurant owners has improved.
02:58Employees or temporary workers who work during the new year
03:01can receive double the salary.
03:03Many business owners will also accept these costs on their own.
03:06He believes that regardless of any price adjustment,
03:09restaurant owners will ensure a reasonable price range.
03:12Otherwise, once customers or consumers complain,
03:15the owners may be investigated by the Ministry of Trade and Industry.
03:18At that time, there will be no compensation.