新闻报报看 | 去年4月，74岁的许女士接到诈骗电话，发现不对劲后，立刻跑到银行通报，并当场注销信用卡。没想到一个月后，她收到信用卡账单，才发现近1万5000令吉已经被盗刷，而银行却没能阻止交易，甚至还从她的账户扣钱，连政府发放的援助金也不放过！（主播：颜江瀚、蔡心慧）
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00:30Here is the case. The victim suspected that the credit card was stolen and reported to the bank immediately.
00:35However, the bank could not stop the transfer of the money.
00:39The bank even deducted money from the victim's account.
00:41Even the aid money issued by the government was lost.
00:44What the hell is going on?
00:46There is a 74-year-old old man in Shaanxi, Gujing.
00:48Today, under the company of Zhang Jianren, a member of the National Assembly, he held a press conference to talk about his experience.
00:53He said that the incident happened in April last year.
00:56At that time, he received a fraudulent phone call.
00:58After talking to the other party, he found that something was wrong.
01:00He immediately went to the bank to notify the bank to stop the transaction.
01:04The bank staff also checked the system for the old man at that time.
01:07It turned out that there was no transaction record.
01:09However, for safety reasons, the old man cancelled the credit card on the spot.
01:14And the bank sent him a new credit card a week later.
01:18I thought it was over.
01:20Unexpectedly, a month later, when the old man received the credit card bill,
01:24he found that two transactions worth nearly 15,000 RMB had been swiped.
01:30One transaction was transferred to the Touch & Go e-wallet.
01:33The other transaction was paid to Big Pay Malaysia.
01:35This made him quite dumbfounded.
01:37What's more ridiculous is that the old man said that after he found these two unusual transactions,
01:41he immediately complained to the bank.
01:43The bank not only refused to cancel the transaction,
01:46but also deducted RMB 1,350 from his savings account
01:50as part of the related transaction.
01:54In order to prevent the bank from continuing to deduct money,
01:56he had to withdraw all the remaining savings in his account.
02:00What's more ridiculous is that in September and December,
02:03the government sent him RMB 150 of Alipay.
02:06The bank also deducted the money used to repay the fraudulent transaction.
02:11The old man finally had no choice but to complain to Zhang Jianren.
02:14He hoped he could get justice.
02:16Zhang Jianren said that this case clearly exposed the shortcomings of the bank's credit card system.
02:21The old man notified the bank as soon as possible,
02:24but the bank did not take immediate measures,
02:26but let the fraudulent transaction be completed smoothly.
02:29Does this mean that there is a loophole in the audit mechanism of the bank system?
02:33What's more serious is that Zhang Jianren said that after the bank received the notice,
02:37he did not immediately notify the National Fraud Response Center to freeze the transaction,
02:41but delayed the old man to come to the door again,
02:44and then notified the National Bank of China Wallet and Big Pay,
02:47which caused the delay in processing time and affected the rights of the victim.
02:50Zhang Jianren said that the prime minister has repeatedly emphasized that
02:53if there is a loophole in the bank system,
02:55the bank must take responsibility.
02:57In this case, the bank not only did not stop the fraudulent transaction,
03:01but also deducted money from the old man's account without permission,
03:04and even did not let go of the government aid.
03:06He thinks this practice is unacceptable.
03:09So he has officially complained to the National Bank of China,
03:12asking the bank to cancel the fraudulent transaction,
03:14deduct money and return RMB 1,650 to the old woman.
03:17In addition, he has already handed over the related complaint letter to the Ministry of Finance,
03:22hoping that the government can intervene to ensure that the bank
03:24will no longer make the victim's blood double.