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00:00Welcome to Namaskaram to everyone.
00:16How will it be if the caste income certificates that students are running after are displayed in WhatsApp?
00:23How will it be if the birth and death certificates are displayed in our wallets and digital lockers without anyone asking for it?
00:33How will it be if we give all the certificates and permits that farmers and businessmen need in a blink of an eye?
00:40All these are becoming a reality.
00:43AI, digital technology revolution and the governments that support them are changing the form of social services.
00:50The announcement made by the Andhra Pradesh government on WhatsApp about 100 services is just an example.
00:56How can we change the ease of living and access to government services with the help of AI?
01:02How can we inspire the society of tomorrow?
01:06This is what we are going to discuss today.
01:08The speaker in the church is Mr. Poola Devendra.
01:11He is a CISLO researcher.
01:12He is Mr. Surya Kothakotta.
01:14He is the CEO of Foresight AI, Silicon Valley.
01:18Mr. Devendra, the announcement made by the Andhra Pradesh government on WhatsApp about 100 services is just an example.
01:24How can we change the form of social services with the help of AI and digital technology?
01:29Digital technologies have not just started in Andhra Pradesh.
01:34Even before 2004, when Mr. Chandrababu Naidu was the Chief Minister of Andhra Pradesh,
01:41we had the computer age and 2K revolution.
01:45Andhra Pradesh was one of the few states that started in India.
01:51Now, with the advent of Industrial 4.0,
01:55new technologies like AI, artificial intelligence, IOT, machine learning,
02:02along with private and public sectors,
02:08the government of Andhra Pradesh has recently signed an agreement with WhatsApp to increase the scope of these services and provide 24x7 access to the public.
02:29In October, we launched 100 services and recently increased it to 150 services.
02:36In this, WhatsApp is providing various services in 13 ministries.
02:43Accessibility is the first point.
02:48Why did we choose WhatsApp?
02:51WhatsApp is used by 200 crore people worldwide.
02:5655 crore people use WhatsApp in India.
03:00WhatsApp is one of the largest markets in India.
03:05WhatsApp is also user-friendly.
03:07Even an ordinary person knows how to use WhatsApp.
03:11The requirements for WhatsApp are very low.
03:16So, in this way, to take Andhra Pradesh's digital technologies to the next level,
03:23in recent times, drone technologies, IOT, real-time governance,
03:34the Andhra Pradesh government has taken this forward very successfully.
03:38So, in the same way, the WhatsApp agreement can also be seen as a way to use AI, IOT, and other critical technologies in government services.
03:56Mr. Surya, as far as you have seen, how are AI and digital technologies transforming government services in the US and around the world?
04:06Not just in the US, but in many countries,
04:08the government agencies are working on how to expand AI services to citizens.
04:19In the US, the Department of Health and Human Services has already announced that
04:27if you have a primary care physician, you can replace him with AI.
04:35If you go to a doctor and ask questions to the doctor,
04:46the doctor will change the test and prescribe you the medicine.
04:52Today, the entire primary care is being replaced by AI.