शहर में केस्को की ओर से पांच हेल्प डेस्क सेंटर बनाए गए, उपभोक्ताओं के बैठने से लेकर टोकन नंबर जैसी मिलेंगी सुविधाएं.
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NewsTranscript
00:00We have started a new system to give relief to the people who are suffering from the pandemic.
00:29You will be able to see a dual screen on the helpdesk.
00:33You will be able to see the solution on the screen yourself.
00:37E-corners have also been created.
00:40What is the whole story? Tell us in detail.
00:42On 2nd December, 2024, we have implemented a new system called Ease of Living.
00:50In this, we have provided the helpdesk facility for the consumers to come and file their complaints.
00:56The helpdesk has been created in 5 locations in the city.
01:00The helpdesk will be available to the consumers from 9 am to 5 pm.
01:07They will file their complaints and the complaint will be settled within a time limit.
01:16We want to provide the consumers with all the information they need.
01:24In the same way, we have created a dual screen system on all the counters.
01:28In this, when the consumer files the complaint,
01:31they will be able to see the details of the complaint and the details of the bill.
01:35It will be very easy for the consumer executive to explain.
01:39The consumer will also be able to understand the information related to the bill.
01:48In addition, we have also created an E-corner kiosk in all the helpdesks.
01:53In this, the consumers who cannot wait in the helpdesk for a long time,
01:58will be able to see their online bill payment, queries related to the bill,
02:02tariff, consumption, and load.
02:07They will also be able to see their history of payment and load consumption
02:11by entering their account number or registered mobile number on the touch screen.
02:19We have also started this facility.
02:22I think it will be very convenient for the consumers and they will also save time in the helpdesk.
02:28Thank you for talking to us.