An improved tap and go card payment system is being rolled out in the Mersey Tunnels as part of the Liverpool City Region Combined Authority's wider modernisation programme. The upgrades are at the Queensway and Kingsway Tunnels, with the card payment machines gradually installed in all lanes.
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00:00An improved tap and go card payment system is being rolled out in the Mersey Tunnels
00:05as part of the Liverpool City Region Combined Authority's wider modernisation programme
00:10for the Cross River route. The upgrades began at the Queensway and Kingsway Tunnels from Monday,
00:16with the card payment machines gradually installed in all lanes. The new system will be contactless
00:21only, removing the need to input a PIN number, helping to keep traffic moving during busy
00:27periods. The new contactless system will almost halve the transaction time for card payments,
00:32improving traffic flow on the toll plaza during busy periods and cutting air pollution.
00:38Backed by customer feedback, the new system will replace previous card payment devices
00:43introduced in 2019. With over 80,000 journeys a day, the upgrade is being completed without
00:48having to close the plazas. Though tunnel users are advised to drive carefully,
00:53leave more time for their journey and look out for the correct lane signage
00:57on the plaza during the transition.