Oliver's New Drive-Thru AI Assistant

Ollie is located on the Hume Highway at Pheasants Nest Southbound.

Transcript

00:00Introducing Ollie, the newest member of our team.

00:11Ollie is here to make ordering faster and more personalized than ever.

00:15From the moment you arrive, Ollie is ready to assist.

00:18What can I get for you today?

00:19Hi Ollie, what is the most popular breakfast item you have?

00:23Our meal deal bacon and egg bun with a coffee is a top brekkie pick. Fancy trying it?

00:28Yes, that's fabulous. Thank you so much.

00:31Thank you for your order. Please drive up to the next window for payment.

00:34What would you like to order?

00:36Can I please order a beef burger?

00:38Sure thing. How about we make that a meal with water and sweet potato chips?

00:42Yes please.

00:43Please drive up to the next window for payment.

00:46At Oliver's we want to offer more than just great food.

00:49We're always looking for ways to innovate and enhance the customer experience.

00:53Ollie is our way of blending tradition with smart technology

00:56to deliver improved convenience and service to our drive-thru customers.

01:01SodaClick is also integrated with PrepIt to answer any specific product and nutrition information questions.

01:07Is that gluten free?

01:09The raspberry and coconut muffin is made without gluten. Anything else you'd like?

01:14No, that's perfect thanks.

01:15My kids love chicken nuggets. How are they cooked?

01:18Our nuggets are baked to perfection, ensuring they're crispy and delicious without frying.

01:22I want some nuggets.

01:25It took me a second to realise Ollie was AI, but it was an easy interaction in a smooth process.

01:30As a mum I ask lots of questions, so it was great to get the information about the ingredients and how it's cooked.

01:36Yeah, I did find Ollie helpful. I usually go in store to make my order,

01:40but I went through drive-thru as it makes it quick and easy on my way to work.

01:43Ollie answered all my questions, plus gave some wonderful recommendations.

01:48Ollie exceeded expectations.

01:55SodaClick