Slack COO says "work is broken," but Gen AI will fix it

Slack COO says "work is broken," but believes Gen AI will fix the problem.

Transcript

00:00I think as COOs who get work done, I have to start with work itself.

00:03Work today is broken, and we are leveraging Gen AI to fix it.

00:09And if you think about it, 41% of our teams are spending time doing really low value tasks.

00:15Even today, I was searching for a slide for the exact version that I wanted.

00:20And this kind of mix of data being in different apps, silos between teams,

00:26you're actually losing really valuable enterprise information.

00:30So what we are tackling is how do you point Gen AI at that really powerful enterprise data

00:38that you have across your organization?

00:40And we're doing it in our own team and also with several of our clients.

00:46We've launched over 100 AI-powered agents.

00:49Think of it like a chief of staff for the activities that are critical to your business,

00:54sales, marketing service, commerce.

00:57And we're pointing that AI at the structured and unstructured data, the apps,

01:01and then it's actually taking action to build capacity across your teams.