Harriet lost $1.6 million to a scam. She wants the government to act and the bank to pay up

A woman from Canberra has decided to speak out about how she came to lose $1.6 million dollars in a scam. Harriet Spring lost her elderly mothers life savings and says banks should better protect consumers from fraud and reimburse victims. Experts agree, arguing scammers have come too sophisticated and complex for most people to detect.