Voyages en avion : les incidents de bagages se multiplient

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00:00Luggage lost, sent to the wrong destination, damaged or even stolen,

00:04baggage incidents have exploded since the end of the pandemic.

00:07In 2022, 26 million luggages were affected,

00:10an increase of 75% compared to 2021.

00:14Several factors explain this phenomenon.

00:16First of all, the massive resumption of travel after the COVID restrictions.

00:19In 2023, French airports saw 15 million passengers pass,

00:23almost twice as many as in 2021.

00:25Then, the crisis of personnel in the air sector.

00:27In 2020, 8,300 jobs were removed in France,

00:31particularly in the escalation of assistance work,

00:34essential for the transportation of luggage.

00:36As a result, loading errors have doubled and represent 9% of delays.

00:41To address these problems,

00:42CITA, the world's provider of information technology for the air transport industry,

00:47offers boosted solutions to artificial intelligence,

00:50such as World Tracer Auto Reflight,

00:52which automatically redirects luggage sent to the wrong destination.

00:57To simplify passenger procedures in the event of a baggage incident or theft,

01:00CITA has developed another technology

01:02that automates the declaration and repatriation of lost objects

01:06using a database of global images.

01:08Note that in the event of a baggage incident,

01:10you have up to 21 days to file a claim,

01:13in the case of a European company,

01:15and 14 days for other companies.

01:17The compensation can go up to 1,600 euros.