DOJ Files Lawsuit Against Adobe

  • 20 days ago
DOJ Files Lawsuit , Against Adobe.
The U.S. Justice Department filed a lawsuit
against Adobe on June 17, TechCrunch reports.
The DOJ alleges that Adobe is deceptive because
it conceals early-termination fees and makes it difficult for customers to cancel subscriptions.
Adobe has harmed consumers by
enrolling them in its default, most
lucrative subscription plan without
clearly disclosing important plan terms, DOJ, via lawsuit.
The DOJ claims that Adobe pushes subscribers to choose its "annual paid monthly" plan and uses costly early-termination fees as a "powerful retention tool" to trap customers.
During enrollment, Adobe hides
material terms of its APM plan in fine
print and behind option textboxes and
hyperlinks, proving disclosures that are
designed to go unnoticed and that
most consumers never see, DOJ, via lawsuit.
Adobe then deters cancellations
by employing an onerous and
complicated cancellation process, DOJ, via lawsuit.
Adobe disagrees with the allegations.
Subscription services are convenient,
flexible and cost effective to allow
users to choose the plan that best fits
their needs, timeline and budget, Dana Rao, Adobe’s General Counsel and Chief Trust Officer, via statement.
Our priority is to always ensure our
customers have a positive experience. , Dana Rao, Adobe’s General Counsel and Chief Trust Officer, via statement.
We are transparent with the terms
and conditions of our subscription
agreements and have a simple
cancellation process, Dana Rao, Adobe’s General Counsel and Chief Trust Officer, via statement.
The U.S. government maintains that Adobe
has violated consumer protection laws and is
seeking "injunctive relief, civil penalties,
equitable monetary relief, as well as other relief.”