Thousands of NatWest customers are facing problems using their mobile and online banking accounts, it has been confirmed today. A NatWest spokesperson said: “We are aware that some customers are experiencing difficulties accessing NatWest mobile and online banking. We apologise to customers for the inconvenience and we’re working to resolve this as quickly as possible. Customers can still use telephone banking or visit a branch.”
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NewsTranscript
00:00Hello, my name is Greg Wright and I'm the Deputy Business Editor of the Yorkshire Post.
00:06Difficult times this morning for many customers of NatWest,
00:10with the bank confirming that customers are facing problems using their mobile and online banking accounts.
00:17Many customers have taken to social media to complain that the NatWest app and website are down.
00:24We've been in touch with NatWest and they've issued a statement.
00:28A NatWest spokesman has said,
00:30We are aware that some customers are experiencing difficulties accessing NatWest mobile and online banking.
00:37We apologise to customers for the inconvenience.
00:40We're working to resolve this as quickly as possible.
00:44Customers can still use telephone banking or visit a branch.
00:48So an update this morning, a NatWest spokesman confirming that some customers are experiencing difficulties accessing NatWest mobile and online banking.