Paula Vennells, former Post Office CEO, apologised to the victims of the Post Office Scandal on her first day of giving evidence to the Post Office Horizon IT Inquiry on May 22.
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00:00 Mr. Beale, I did want to make a short statement first, if I could.
00:04 Absolutely, you go ahead.
00:05 Right, thank you.
00:06 I would just like to say, and I'm grateful for the opportunity to do this in person,
00:11 how sorry I am for all that sub-postmasters and their families and others have suffered
00:19 as a result of all of the matters that the Inquiries has been looking into for so long.
00:24 I followed and listened to all of the human impact statements and I was very affected by them.
00:34 I remember listening to one postmaster, whose name I noted, who said that he would like somebody
00:41 to go and stand outside his old post office with him so he could tell them exactly what he'd been through.
00:46 I would do that. I am very, very sorry.
00:50 I would also like to repeat the apology which is in my witness statement to Alan Bates,
00:55 to Ron Warmington and Ian Henderson from Second Sight, and to Lord Arbuthnot.
01:02 I and those I worked with made their work so much harder and I am very, very sorry for that.
01:09 My third apology is really about today because I will answer the questions truthfully
01:15 and I am very aware that they will be difficult to listen to for you and for me
01:21 and I ask your understanding in advance of that. Thank you.
01:26 Thank you.