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00:00 "Our banking sector, praise be to God, year after year, its effectiveness and strength
00:07 are proven, and its growth is balanced.
00:10 Usually, the overall growth of the UAE is double or triple.
00:16 We expect the local growth to be about 4%, so we expect the bank sector to grow from 7%
00:26 to 8%.
00:27 If we look at all previous years, we see that the banking sector has grown at almost
00:34 double the overall economy.
00:37 From 2000 to 2023, the banking sector grew by about 12 times, and this is about double
00:49 the local growth."
00:51 "In general, you mentioned that for the first time, the assets are worth more than a trillion
01:00 dollars.
01:01 Why do you think this is the case?
01:04 What is this growth in assets?
01:06 What is the future?
01:08 How do you see this?"
01:10 "These are some of the figures that have been confusing us.
01:15 When will we exceed the trillion dollar threshold?
01:21 When will we use the trillion dollar "T"?
01:25 Thank God, the UAE has exceeded the trillion dollar threshold.
01:31 Now, it is 4.4 trillion dollars.
01:34 In addition, some of our members have exceeded the trillion dollar threshold, as the size
01:42 of the bank itself.
01:45 If you look at December 2023, when we looked at the assets and the sustainable financing,
01:53 the figure we used was the same, a trillion dollars.
01:58 God willing, we will see a continuous growth.
02:03 The state provides everything for you to be able to work.
02:09 As a bank, you have to run everything that is provided to you.
02:15 All the equipment, our central bank, provides huge equipment to develop the entire system
02:23 and the legislations, etc.
02:26 As a bank, you have to run all of this.
02:30 God willing, we will see a continuous growth."
02:33 "The idea of digital transformation in banks,
02:37 you certainly have a perspective on it, and of course, it affects the indicator related
02:42 to the trust of the bank's customers.
02:45 Tell us more about the idea of digital transformation and also the indicator of the trust of the
02:50 bank's customers."
02:51 "We started, sir, by measuring the trust of the customers in the banking sector.
02:57 There are several parts.
03:00 Where does this measurement come from?
03:02 What are its components?
03:04 But part of it is the electronic services.
03:07 Can you get electronic services?
03:10 Can you transfer money from one person to another without having an account, for example,
03:16 to be transferred to an ATM or a mobile phone, etc.?
03:19 Thank God, in the United States, we have reached a percentage, almost 100%, of what is called
03:27 penetration, for some electronic services.
03:30 This is one of the things that our banks focus on, and our central bank also focuses on,
03:36 to provide infrastructure for all banks to be able to provide electronic services.
03:43 These are some of the things that they look at when they calculate the trust in the banking
03:50 sector.
03:51 Does it mean that I have confidence in getting the service that I want?
03:55 And how easy is that?
03:57 And they compare the banks that you deal with in the UAE with the banks that are in
04:04 your country, if you are a resident of the country.
04:08 Are the banks in the UAE better or not?
04:11 And based on that, we have seen an increase in the trust in the UAE banks year after year,
04:19 and we have now reached the first place, with a trust rate of up to 90%.
04:25 90% is a great number, the global rate is 63%, but 90% means that there is still 10% that
04:35 is not satisfied.
04:37 So we have now worked on the values as much as necessary, to achieve, God willing, an
04:46 increase in the 90%.
04:48 What is it that the UAE banks lack in order to reach the 100% level?
04:53 In comparison, the UAE is a very advanced country, but if you look at some of the countries
05:03 that are very advanced, we still have some things that we are working on.
05:09 For example, some of the projects that the central bank is leading now, such as open
05:14 financing.
05:15 We are now in the middle of a big project to implement open financing.
05:19 I know that your client is still in some countries, but not in the UAE.
05:29 So, God willing, all these projects will end, and we will reach a level that is equal to
05:35 the very advanced countries.