Social media users claimed that the day's quota of queue numbers ran out at the immigration office in Shah Alam just 30 minutes after it opened on Friday (Jan 5).
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NewsTranscript
00:00 "The immigration department office in Shah Alarm is under the spotlight once again.
00:08 Social media users claimed that the day's quota of queue numbers ran out in 30 minutes
00:12 after the office opened on Friday morning."
00:15 "Some visitors said they had waited for hours with some even since 1.30am, only to be disappointed
00:29 when the numbers ran out."
00:31 "Video of the frustration of the visitors went viral."
00:34 "Other netizens had previously shared their experiences at other immigration offices in
00:40 the country.
00:41 They said the problem of quota for queue numbers had been a long-standing problem faced by
00:46 visitors to immigration offices."
00:48 "The immigration department has introduced online passport renewals at many offices since
00:53 the middle of last year to reduce crowd."
00:59 "The immigration department has introduced online passport renewals at many offices since