Real-life Mr Bates opens up on Post Office scandal depicted in ITV dramaGood Morning Britain, ITV
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00:00 I've always said it's arrogance and ignorance, really.
00:03 I don't think they had the technical expertise to bring in such a big program like that.
00:08 And it was a big program, and it should have been really good and should have moved the
00:12 Post Office forward.
00:14 But I think it was brought in at probably the cheapest price they could get, and they
00:19 really, you know, they should have listened to some Postmasters who were using the system
00:25 on a daily basis.
00:26 But their arrogance that the system was right was the main fault.