Sussex couple say "Southern Water have failed us" as their home is flooded
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00:00 We have our property which is behind us has been completely filled with a mixture of sewerage
00:08 and water because Southern Water's pumps have failed and backwashed it all into our properties
00:14 and next door so we have our whole home we can't you can't live in it it's a health hazard
00:19 Southern Water have tested it and the ammonia level's off the scale so we've lost everything
00:25 again this happened last year 16th of November we've only got back into our property after it
00:30 been completely renovated at the end of July and now it's happened again and this is amidst the
00:36 assurances that Southern Water said it wouldn't happen again even as admitted their mistake even
00:41 as close as last week uh was ordered two days ago they came at our door saying we've learned
00:46 from our mistakes we won't let it happen again and here they are now turned up again turned up now
00:51 here so they said it's not going to happen again and it has 20 to 7 this morning with
00:57 our grandson in bed our four dogs and it's just pouring under our house sewerage