没提前通知停飞 MYAirline道歉承诺退款
新闻报报看 | 清晨宣布停飞之后， MYAirline下午再发布另一篇文告，为该公司突然停止营运，而且没有给予乘客充足的时间，导致他们在机场滞留，真诚道歉。同时，该公司也鼓励所有受影响的乘客发电邮联系客服，启动退款流程。 （主播：梁宝仪、郑萱荟）
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NewsTranscript
00:00 Malaysia's cheap airline MyAirline took off for the first time on December 1st last year.
00:05 Before takeoff, it was once said that the ticket price would be cheaper than the cheap Asian airlines AirAsia.
00:13 But it didn't take off for less than a year.
00:15 This morning, it announced that it would take off from the airport as soon as possible due to financial problems.
00:20 MyAirline announced the news of the departure at 6 a.m. on social media today.
00:24 It said that the relevant company must bear the pain of making this decision while waiting for shareholders and capital restructuring.
00:32 The statement pointed out that the company is deeply regretful and sorry for the decision to suspend operations.
00:37 In the past, they have been working hard to explore various partnership relationships and raise funds to avoid suspending operations.
00:44 Unfortunately, time is limited.
00:47 They have no choice but to make this decision.
00:50 MyAirline also called on passengers affected by the departure announcement at 6 a.m. today not to go to the airport.
00:58 Passengers can contact the customer service to make further arrangements.
01:01 After MyAirline announced the departure, it closed all their social media platforms, including the comments section of Facebook and X platform.
01:10 However, what is more ironic is that MyAirline was still promoting a discounted ticket to Kota Balu on social media yesterday.
01:17 The result was that it announced the departure in less than 24 hours.
01:20 However, MyAirline announced the departure without warning, and they immediately stopped at 6 a.m. after the statement was released.
01:27 This made many passengers impatient.
01:31 The airport in Dhama pointed out that according to the data,
01:34 in the next two days, 10,000 passengers who will travel to and from the country for 39 times will be affected by the departure.
01:41 Yes, many passengers who were affected by the departure today are complaining that
01:45 when they arrived at the airport in the early morning, there was no one on the counter and no staff notified that the passengers at the airport had already departed.
01:52 All passengers were waiting like fools.
01:55 Some passengers even scolded MyAirline.
01:58 How can you be so irresponsible that you only notified in the last minute?
02:02 You must refund.
02:03 MyAirline announced the departure this morning, which affected many domestic and foreign passengers' flight plans.
02:10 Some people are ignorant, some are self-deceitful, and they have to spend a lot of money to buy tickets from other airlines to continue their journey.
02:18 The loss is heavy.
02:19 According to the observation of Xinzhou reporters at the scene,
02:22 MyAirline counter at the second airport of Kuala Lumpur International Airport has been closed.
02:27 The iron gate only posted the notice that the airline had stopped its flight.
02:31 There were only a few police officers at the scene after no personnel was arranged.
02:35 In addition to KLIA2, many passengers at Kujing International Airport were affected.
02:40 Many passengers took their luggage to the airport, but were put on the plane in the last minute.
02:45 The scene was chaotic.
02:47 However, after MyAirline suddenly suspended its flight,
02:50 almost all domestic airlines have already reached out to provide assistance to affected passengers.
02:57 Including Bati Airlines, Ma Hang and Ya Hang, they provide special tickets on specific airlines.
03:03 In addition, Ya Hang's chief executive, Bollinggan, also pointed out in the article
03:07 that Ya Hang recognizes the talent and experience of MyAirline employees,
03:11 and is willing to lend a helping hand to those who are willing to hire qualified and qualified people from MyAirline.
03:17 Ya Hang encourages affected MyAirline employees to contact them to discuss the possibility of joining Ya Hang's big family.
03:25 MyAirline started operating KLIA2 in November last year.
03:29 It opened business with the third-seater Airbus A320.
03:34 It was supposed to launch in three years, but now it suddenly announced a halt.
03:39 The Danish Airways Commission also established a special hotline and pipeline to assist affected passengers.
03:44 The Danish Airways Commission's article today emphasized that MyAirline is responsible for
03:50 the consumer refunds to customers who have already booked a ticket but cannot fly.
03:54 MyAirline has also received instructions from the Danish Airways Commission to immediately stop sales
04:00 and book tickets on all platforms until further notice.
04:04 The Danish Airways Commission is currently investigating the airline based on internal reviews and complaints,
04:13 including whether the airline involved in the investigation has owed employees salary, etc.
04:18 After announcing a halt in the morning, MyAirline released another article in the afternoon
04:24 to stop the company's operation and did not give passengers enough time.
04:28 The passengers were admitted to the airport and apologized sincerely.
04:33 At the same time, the company also said it would take responsibility for the crisis it announced.
04:37 It also encouraged all affected passengers to send emails to contact the customer service to start the refund process.
04:44 MyAirline is also very grateful to the units and airlines that provide assistance to affected passengers.
04:50 Regarding MyAirline's unannounced halt, Minister of Transportation, Rudolf,
04:56 strongly criticized the airline's "run-away incident" this afternoon.
05:03 MyAirline has already booked a flight to March next year, with 125,000 people affected,
05:08 with a total of 20 million tickets.
05:11 But they not only announced a halt suddenly, but also disappeared directly,
05:15 with no staff or representatives at the scene.
05:20 The Ministry of Transportation will definitely take action against MyAirline
05:23 and ask the company to publicly apologize to the affected passengers.
05:27 [Music]