ITIL 4: A Successful Implementation of ITIL Practices for Cloud Services (AWS and Azure)

  • last year
In this video, we're taking a look at a case study that examines the successful implementation of ITIL 4 practices in a leading technology company that provides cloud services through Amazon Web Services (AWS) and Microsoft Azure.
The company experienced rapid growth, which led to increased complexity in its service delivery and management.
By adopting ITIL 4, they were able to streamline their processes, improve service quality, and increase customer satisfaction.TechCloudAdvanced Inc. is a global technology company specializing in cloud services and solutions, with a primary focus on AWS and Azure.

They serve a wide range of customers, including small and medium-sized businesses, large enterprises, and government organizations. The company offers various services, such as cloud migration, infrastructure management, and managed services.As
TechCloudAdvanced Inc. experienced rapid growth, they encountered several challenges: Inefficient processes and inconsistent service delivery across their global teams. Fragmented communication and coordination among different teams, leading to delays and errors, and Difficulty in meeting customer expectations and SLAs (Service Level Agreements).

Check out this video to learn about the solution to the case study utilizing ITIL 4 Practices, and thus the potential value of ITIL 4 practices in general.

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