Viral video points to Air India’s ‘insensitivity’ in dealing with passengers

A video showing a passenger, due to give her exam the following day, pleading with Air India staffers as they refuse to allow her to board the flight as she was five minutes late, has gone viral. The passenger who arrived at the T2 international terminal of the Chhatrapati Shivaji International Airport (CSIA) for a Mumbai-Delhi flight can be seen justifying her reason for late check-in by saying that “they had received wrong information from a travel website’s message”.


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