Airport worker tears up passenger's ticket after he missed flight
- 7 years ago
An airport worker sparks anger after tearing up a passenger’s ticket after he missed a flight - because he was eating noodles.
Luu Minh Hoang, 43, checked in at 5pm for a 5.50pm flight from Hanoi to Ho Chi Minh, Vietnam on November 5.
But he visited the airport canteen for a bowl of pho noodle soup - then rushed back when he heard his name being called.
Luu arrived at the boarding gate at 5.41pm - only to be told he could not fly because taking him onto the plane would delay take-off. As the man became more aggressive, the female Vietjet worker then ripped his ticket to make him understand he could not fly.
Bu she was fined and disciplined by bosses after Luu complained of being ‘’humiliated’’ by the woman. He said: ''At 5pm I checked in. After completing the procedure, I went to the waiting area, but while waiting for boarding, I went to eat a bowl of pho about 30 or 40 metres from the gate. After I finished eating I returned to the chair to fly and heard the speaker at the airport say 'please invite passengers Luu Minh Hoang, the last passenger on the flight’.At this point I raised the ticket to say 'I here, I here, I am Luo Minh, here’. At that time, I was very calm. Then she tore my ticket again, and the challenge made me feel terribly annoyed and humiliated, that my situation was being downplayed.’'
Vietjet said the worker would have her salary and bonuses cut. They said in a statement: ‘’The employees attitudes toward this passenger when delayed, and the act of canceling the boarding pass, was not an appropriate way to communicate with customers.''
Luu Minh Hoang, 43, checked in at 5pm for a 5.50pm flight from Hanoi to Ho Chi Minh, Vietnam on November 5.
But he visited the airport canteen for a bowl of pho noodle soup - then rushed back when he heard his name being called.
Luu arrived at the boarding gate at 5.41pm - only to be told he could not fly because taking him onto the plane would delay take-off. As the man became more aggressive, the female Vietjet worker then ripped his ticket to make him understand he could not fly.
Bu she was fined and disciplined by bosses after Luu complained of being ‘’humiliated’’ by the woman. He said: ''At 5pm I checked in. After completing the procedure, I went to the waiting area, but while waiting for boarding, I went to eat a bowl of pho about 30 or 40 metres from the gate. After I finished eating I returned to the chair to fly and heard the speaker at the airport say 'please invite passengers Luu Minh Hoang, the last passenger on the flight’.At this point I raised the ticket to say 'I here, I here, I am Luo Minh, here’. At that time, I was very calm. Then she tore my ticket again, and the challenge made me feel terribly annoyed and humiliated, that my situation was being downplayed.’'
Vietjet said the worker would have her salary and bonuses cut. They said in a statement: ‘’The employees attitudes toward this passenger when delayed, and the act of canceling the boarding pass, was not an appropriate way to communicate with customers.''