Is it reasonable to refuse service to a customer

Sound edited to exclude tenants name. Service dog handler told to remove service dog from friends apartment in Albany, NY on December 28, 2014, where she .
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Atascosa Co Sheriff deputies looking for someone else refuse to make reasonable accommodation to allow handler and dog out safely and without fear of death.
After termination and refusing to give any reasonable explanation. Manager places hands on associate to forcefully remove vest from him. Does this seem fair .