Chinese and Arab guests pose challenges for Alpine hotels

Tourist bosses in the Bernese Alps are trying to overcome cultural differences between Swiss hosts and their visitors from China and Gulf states. Language problems and different habits can lead to misunderstandings and communication problems. Interlaken Tourism has been organising workshops for hotels and caterers who handle visitors with different cultural expectations. It’s an increasingly important concern as visitors from China and Arab nations increase. (SRF/swissinfo.ch)